{"id":2049,"date":"2025-09-01T10:55:02","date_gmt":"2025-09-01T08:55:02","guid":{"rendered":"https:\/\/stv.ee\/ariklient\/?page_id=2049"},"modified":"2025-11-07T10:48:15","modified_gmt":"2025-11-07T08:48:15","slug":"internetiteenuse-tingimused","status":"publish","type":"page","link":"https:\/\/stv.ee\/ariklient\/internetiteenuse-tingimused\/","title":{"rendered":"\u00c4rikliendi internetiteenuse tingimused"},"content":{"rendered":"\n

TOOTE STV-B003 TINGIMUSED<\/strong><\/h3>\n\n\n\n

Toote nimetus: \u00e4rikliendi internetiteenus<\/strong><\/h3>\n\n\n\n

1. M\u00f5isted<\/strong><\/p>\n\n\n\n

STV sidev\u00f5rgu l\u00f5pp-punkt <\/strong>\u2013 punkt, kus kliendile on loodud juurdep\u00e4\u00e4s v\u00f5i v\u00f5imalus juurdep\u00e4\u00e4suks STV kaabli- v\u00f5i optikav\u00f5rgule.<\/p>\n\n\n\n

Liin <\/strong>\u2013 kaabli\u00fchenduste ja tehniliste seadmete kogum, mis \u00fchendab STV sidev\u00f5rgu l\u00f5pp-punkti \u00fchenduspunktiga.<\/p>\n\n\n\n

Seadmed <\/strong>\u2013 k\u00f5ik seadmed koos tarkvaraga, sealhulgas kliendi seadmed, mis tuleb osutatavate teenuste kasutamiseks \u00fchendada \u00fchenduspunktiga.<\/p>\n\n\n\n

\u00dchenduspunkt <\/strong>\u2013 koht, kus kliendi liini kaudu teenuse kasutamise eesm\u00e4rgil luuakse \u00fchendus STV sidev\u00f5rguga.<\/p>\n\n\n\n

SLA <\/strong>(Service Level Agreement, teenustaseme lepe) \u2013 parameetrite kogum, milles on m\u00e4\u00e4ratletud intsidentidele reageerimise ja nende k\u00f5rvaldamise tingimused ning teenuse saadavus \u00e4rikliendi jaoks.<\/p>\n\n\n\n

Eluruum\/mitteeluruum <\/strong>\u2013 hoone v\u00f5i ruumi kasutamise sihtotstarve vastavalt Maa- ja Ruumiameti registrile (https:\/\/xgis.maaamet.ee\/adsavalik\/<\/a>).<\/p>\n\n\n\n

2. Kirjeldus<\/strong><\/p>\n\n\n\n

Teenus \u201eInternet \u00e4riklientidele\u201c on STV poolt pakutav interneti\u00fchendus, mis v\u00f5imaldab pidevat ligip\u00e4\u00e4su internetiv\u00f5rgule s\u00f5ltuvalt \u00fchenduse tehnoloogiast kas s\u00fcmmeetrilise v\u00f5i as\u00fcmmeetrilise kiirusega.<\/p>\n\n\n\n

Liitumine on v\u00f5imalik, kui kliendi soovitud \u00fchenduspunkt asub STV v\u00f5rgu tehnilise saadavuse alas v\u00f5i piirkonnas, kus teenust saab osutada partneroperaatorite sidekanalite kaudu.<\/p>\n\n\n\n

3. Teenustasemed (SLA)<\/strong><\/p>\n\n\n\n

Teenuse baastase SLA 0 sisaldub interneti\u00fchenduse paketi hinnas. K\u00f5rgemaid teenustasemeid SLA 1 \/ SLA 2 \/ SLA 3 v\u00f5imaldatakse lisatasu eest.<\/p>\n\n\n\n

Teenustase<\/td>T\u00f6\u00f6aeg<\/td>Intsidendi k\u00f5rvaldamise aeg tundides<\/td>Reageerimisaeg tundides<\/td><\/tr>
SLA 0<\/td>T\u00f6\u00f6p\u00e4evadel 8\u201317<\/td>16<\/td>2<\/td><\/tr>
SLA 1<\/td>T\u00f6\u00f6p\u00e4evadel 8\u201317<\/td>8<\/td>2<\/td><\/tr>
SLA 2<\/td>T\u00f6\u00f6p\u00e4evadel ja laup\u00e4eval 8\u201320<\/td>6<\/td>2<\/td><\/tr>
SLA 3<\/td>T\u00f6\u00f6p\u00e4evadel ja laup\u00e4eval 8\u201320<\/td>4<\/td>2<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

<\/h3>\n\n\n\n

Taseme SLA 1 \/ SLA 2 \/ SLA 3 tellimise minimaalne aeg on \u00fcks kalendrikuu.<\/p>\n\n\n\n

Teenustaset SLA 1 \/ SLA 2 \/ SLA 3 saab muuta STV klienditeeninduse kaudu.<\/p>\n\n\n\n

Teenuse baastase SLA 0 on saadaval ainult ruumides, mille kasutamise sihtotstarve on eluruum<\/strong>. K\u00f5ikide \u00fclej\u00e4\u00e4nud kategooriate jaoks on saadaval teenustasemed alates tasemest SLA 1.<\/p>\n\n\n\n

4. Teenuse parameetrid<\/strong><\/p>\n\n\n\n

Kliendi arvutis v\u00f5i seadmes \u00fchenduse loomiseks on vajalik v\u00f5rgukaardi (10\/100\/1000 Mbit\/s) olemasolu.<\/p>\n\n\n\n

Teenuse parameetrid:<\/p>\n\n\n\n

\u2013 d\u00fcnaamiline avalik IP-aadress;<\/p>\n\n\n\n

\u2013 registreeritud pordid on vaikimisi avatud.<\/p>\n\n\n\n

D\u00fcnaamilise IP-aadressi saamiseks peab kliendi arvutis olema h\u00e4\u00e4lestatud \u0422\u0421\u0420\/IP-protokoll.<\/p>\n\n\n\n

6. Teenuse kvaliteet<\/strong><\/p>\n\n\n\n

STV garanteerib teenuse saadavuse \u00fchenduspunktist kuni STV esimese v\u00f5rgus\u00f5lmeni 99% ajast \u00fches kuus.<\/p>\n\n\n\n

\u00dchenduse kiirus garanteeritakse veam\u00e4\u00e4raga \u00b1 10% tingimusel, et kliendi v\u00f5rk vastab kehtivatele standarditele.<\/p>\n\n\n\n

7. Hind ja lisatingimused<\/strong><\/p>\n\n\n\n

Teenuse hind moodustub tellimustasudest j\u00e4rgmise eest:<\/p>\n\n\n\n

– teenusepakett;<\/p>\n\n\n\n

– teenustase SLA;<\/p>\n\n\n\n

– valitud lisateenused.<\/p>\n\n\n\n

Pakettide valiku ja hinna, teenustasemete (SLA) ja lisateenustega saab tutvuda lehel https:\/\/stv.ee\/ariklient\/internet\/<\/a> ja hinnakirjas.<\/p>\n\n\n\n

8. Tagasiarvestus<\/strong><\/p>\n\n\n\n

Juhul, kui teenus ei vasta lepingu tingimustele rikke t\u00f5ttu, v\u00f5ib STV teha kliendile tagasiarvestuse, kui klient on sellest teatanud vastavalt \u00fcldtingimustes s\u00e4testatud korrale. Tagasiarvestuse summa on proportsionaalne osa teenuse kuutasust vastavalt sellele, millise osa rike moodustas ajaliselt ja mahuliselt kalendrikuu teenuse kogumahust. STV ei tee tagasiarvestust, kui tagasiarvestuse summa j\u00e4\u00e4b alla 1 euro kuu kohta.<\/p>\n\n\n\n

9. Rikked ja nende ennetamine<\/strong><\/p>\n\n\n\n

Rikked k\u00f5rvaldatakse valitud SLA-ga m\u00e4\u00e4ratud t\u00e4htaja jooksul. STV-l on \u00f5igus teha teenuse toimimise tagamiseks vajalikke ennetavaid t\u00f6id. Teave ennetavate\/plaaniliste t\u00f6\u00f6de kohta avaldatakse STV ametlikul saidil jaotises https:\/\/stv.ee\/abi\/hooldustood-ja-rikkeinfo\/<\/a>. Ennetavate t\u00f6\u00f6de teostamise ajal esineda v\u00f5ivaid h\u00e4ireid ei loeta riketeks.<\/p>\n\n\n\n

<\/h2>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

TOOTE STV-B003 TINGIMUSED Toote nimetus: \u00e4rikliendi internetiteenus 1. M\u00f5isted STV sidev\u00f5rgu l\u00f5pp-punkt \u2013 punkt, kus kliendile on loodud juurdep\u00e4\u00e4s v\u00f5i v\u00f5imalus juurdep\u00e4\u00e4suks STV kaabli- v\u00f5i optikav\u00f5rgule. Liin \u2013 kaabli\u00fchenduste ja tehniliste seadmete kogum, mis \u00fchendab STV sidev\u00f5rgu l\u00f5pp-punkti \u00fchenduspunktiga. Seadmed \u2013 k\u00f5ik seadmed koos tarkvaraga, sealhulgas kliendi seadmed, mis tuleb osutatavate teenuste kasutamiseks \u00fchendada \u00fchenduspunktiga. […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2049","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n\u00c4rikliendi internetiteenuse tingimused - \u00c4riklient<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stv.ee\/ariklient\/internetiteenuse-tingimused\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c4rikliendi internetiteenuse tingimused - \u00c4riklient\" \/>\n<meta property=\"og:description\" content=\"TOOTE STV-B003 TINGIMUSED Toote nimetus: \u00e4rikliendi internetiteenus 1. 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